We want to thank everyone who completed the law library’s recent student survey. We received valuable feedback, which will help guide future projects. We’ve analyzed the results and read each and every comment submitted. Over the coming weeks, we’ll use the survey results to help us improve the services and resources that you have identified as being important to you.
For complete findings, see the executive summary and raw data above.
While students are generally satisfied with library services, resources and facilities, there are a number of areas of concern. These concerns and the library's response are discussed below.
Seventy-eight percent of respondents rated the library noise level as excellent or good. We did receive a few complaints about noise in the comments section. The library staff regard this as a self-policing issue. We ask that students be respectful of one another in the Silent and Quiet zones of the library. The only Social zone is on Floor 2, (the front of the library to the printer room).
We received several requests for later hours and/or 24-hour access. Staffing the library later than the metro operates is unfortunately not feasible, and 24-hour access to the library is not possible due to security concerns. The library administration will consider extending Friday and Saturday hours, based on usage.
Library staff monitor the facility on a daily basis, refilling supplies where needed, and reporting problems to CUA Facilities Maintenance and Operations.
While the majority of respondents rated circulation student staff and media services staff as either excellent or good (73% and 63% respectively), comments indicate that there is room for improvement. The library administration is considering a number of approaches to improve service in these two areas.
Even though the survey has ended we still want to hear from you. Students are encouraged to submit suggestions using the link below. Thank you for providing input and making your library a better resource.
Comment: Would like audio versions of the study aids. The West academic app does not allow access to these audio resources.
Response: Two audio series are available for streaming on West Study Aids. According to West, these will be available for download via the app in mid-April. The law library has a number of these titles on CD. The CDs are located in the reference room and may be checked out for one week.
Comment: I sometimes have issues using the online study aids--google chrome sometimes flags the sites as non-secure.
Response: Please disregard these warnings. It is perfectly safe to connect to all of the library's databases.The warnings you see are due to SSL certificate errors. The library is exploring several options to correct this issue, but there is no quick fix.
Comment: The computers at the front of the library are very slow.
Response: Three of the lobby PCs have been updated to new machines with solid state hard drives. Speed and login time are significantly improved.
Comment: Reserved books should have a catalog sorting them by the Professors who recommended them.
Response: We do have a catalog for reserve books. On the library home page, select “Reserves / Exams” in the Library Catalog box. Use the drop-down menu to search by professor or by course.