In February 2014 the DuFour Law Library conducted its biennial student satisfaction survey. This year, 128 students participated in the survey, which is 25% of the total law school student population. We want to thank our students for providing valuable feedback on library services, resources and facilities. In particular, we want to thank the graduating students who responded. As a graduate you may not directly benefit from the results of the survey; however, by participating you are helping to make the law library and the Law School a better facility for future CUA law students. We’ve analyzed the results and read each and every comment submitted. Over the coming weeks, we’ll use the survey results to help us improve the services and resources that you have identified as being important to you.
We are pleased to note that since we started conducting student surveys in 2004, use of the library and its resources has increased. We are gratified to find that the majority of students are satisfied with the services and resources the library offers. In almost all categories, the library received ratings of either excellent or very good. However, there are several areas that are of concern to students, including temperature control and technology support. These two concerns, along with a number of other issues and our responses to them, are discussed below.
Following the University’s decision to eliminate the Law School’s Computer Services Department in January 2013, the Law Library staff members, and in particular Systems Librarian Len Davidson, have attempted to augment the support now offered by CUA Technology Services in Leahy Hall by providing on-site support. Survey results indicate that students are grateful for the library’s help but feel that more assistance is needed, particularly in regards to printing. The law library Director, law school administration and CUA Technology Services will meet over the summer to address this issue.
Several students also requested that the law library open at 7am on weekdays. The change to 7:30am was made to match the hours of Campus Police presence in the law school building.
We also received several comments about the lack of visible and responsive Campus Police officers in the law library and law school. The law library Director will meet with the law school administration and Campus Police to address this concern.