As many of you know, from March 13th through March 26th 2006, the DuFour Law Library conducted a survey to determine how you, the law students, perceive library services and facilities. First, we want to thank you for your participation in the survey. We were very pleased with the response rate; a total of 279 students participated in the survey, almost 30% of the total law school student population. In particular, we would like to extend a note of gratitude to the graduating students who responded. As a graduate you may not directly benefit from the results of the survey, however by participating you are helping to make the Library and the Law School a better facility for future CUA law students. Second, we want you to know that the responses you provided are taken very seriously. In addition to compiling your responses to the questions we have also read each and every comment submitted. As soon as we assimilated the results of the survey a number of senior library staff met to discuss how we can respond, both in the short term and in the long term, to the issues that are of concern to you. This document outlines those issues and details our plan to address them.
The survey measured three general areas, each of which will be addressed below in terms of how we will respond to your feedback:
1. Library service
2. Library collection and web page
3. Library facilities
Overall we are very pleased to report that you rated library services (Circulation and Reference) as either excellent or good. In addition, you provided very encouraging feedback on the library collection and webpage, both of which elicited mostly excellent or good responses. From your responses and comments we know that there are a number of you who would appreciate further instruction on the various library resources available to you; this is something we hope to address on an on-going basis. Turning to the Library as a facility, the majority of you rated the facilities as comfortable and conducive to studying; however we are aware that there are some issues regarding the availability and/or quality of certain types of equipment. All of these points, together with a number of other issues and our responses to them, are discussed in greater detail below.
By providing us with your feedback it is now incumbent upon those of us in the Library to respond, and in so doing together we will improve the Library services, the collection, and the facility for all our patrons. Some of these improvements we have already implemented, others we hope to carry out in the very near future, and of course there are additional improvements that will require long-range planning. Thank you again for your participation in the survey!
Security remains an important concern for the library. In the past year, the following changes were made:
Some survey respondents complained that it is cumbersome to display their IDs twice (once to open the doors and then to the door guard). This policy is necessary in case more than one person enters the library at a time.
In response to concerns about theft, the library will take the following steps:
The library will explore ways to improve service in all areas. In particular: